Policy on the sale of digital products
MESOLA Agency – Waleria Degtjar
Last updated: October 2025
1. Scope of Application
This policy governs the purchase and use of digital products (e.g., e-books, guides, and downloadable PDF files) offered by MESOLA Agency – Waleria Degtjar through the website www.mesola-agency.com.
By placing an order, you agree to this Digital Products Sales Policy in addition to our general Terms and Conditions.
2. Nature of Digital Products
Our digital products are delivered electronically as PDF or similar digital formats.
No physical items are shipped.
After completing payment, customers receive an email confirmation with a download link or direct access to the product in their account.
3. Prices and Payment
All prices are stated in euros (€) and include applicable VAT, unless otherwise specified.
Payments are securely processed via Stripe or PayPal.
Access to the digital product will be granted once payment has been successfully completed.
4. Delivery and Access
Digital products are made available for download immediately after purchase.
The download link is personalized, time-limited, and may only be used by the purchaser.
You are responsible for ensuring that your device can open standard PDF or e-book files.
5. License and Usage Rights
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Upon purchase, you receive a non-exclusive, non-transferable, and non-sublicensable license to use the product for personal, non-commercial purposes only.
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All digital content is protected by copyright.
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It is strictly prohibited to reproduce, share, distribute, sell, modify, or publicly display any part of the content.
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Any violation of copyright or unauthorized sharing may result in legal action.
6. Technical Protection Measures
To protect intellectual property, each digital product may include:
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Personalized watermarks (name, email, order ID, timestamp)
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Restricted download access (limited time or device use)
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Disabled editing or printing (where technically feasible)
These measures aim to prevent unauthorized distribution and misuse of content.
7. Right of Withdrawal (EU Consumers)
Under EU law, consumers normally have a 14-day right of withdrawal for online purchases.
However, for digital products, the right of withdrawal expires once:
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the download or streaming has begun, and
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the customer has expressly agreed that the contract will be executed immediately, and
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has acknowledged the loss of the right of withdrawal.
This information is clearly stated during the checkout process.
8. Refund Policy
Because our digital products are instantly accessible after payment, we generally do not offer refunds once a file has been downloaded or accessed.
Refunds are only granted if:
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a technical issue on our end prevents product access, or
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duplicate payments were made by mistake.
If you experience a technical issue, please contact us within 7 days of purchase at info@mesola-agency.com.
9. Data Protection
Your personal data (such as name, email address, and payment details) will be processed in accordance with our Privacy Policy and the applicable EU General Data Protection Regulation (GDPR).
Payment details are handled exclusively by secure third-party payment providers (Stripe and PayPal).
10. Applicable Law
This policy is governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction, as far as legally permissible, is Berlin, Germany.